Slotozen Privacy Policy

At Slotozen Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Slotozen Online Casino Privacy Policy explains how we collect, use, store, and safeguard your information when you visit slotozen.com, register an account, or use any of our services. By accessing our platform, you agree that we may process your data in accordance with the practices described below.

Information We Collect

Here at Slotozen, we collect several categories of information to provide you with a secure and personalized gaming experience. Our Slotozen platform gathers data at the point of registration, during gameplay, and throughout your interactions with our customer support team.

• We collect your registration details, including your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents such as proof of ID and proof of address when required by our KYC procedures
• We record your financial information, including deposit and withdrawal methods, transaction history, and payment details used across MasterCard, Visa, MiFinity, Neosurf, CoinsPaid, and bank transfers
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services
• We automatically collect technical data such as your IP address, device type, browser, and operating system
• We log your communications with our support team via email and LiveChat

How We Use Your Data

Our Slotozen Casino operation uses your personal data for legitimate business purposes connected to operating a licensed online casino. We at Slotozen never sell your personal information to third parties for marketing purposes without your consent.

• We use your data to verify your identity and confirm you meet our minimum age and eligibility requirements
• We process your financial details to handle deposits, withdrawals, and to comply with minimum deposit and withdrawal thresholds
• Our fraud prevention systems analyze your account activity to detect suspicious behavior
• We use your contact information to send you updates about promotions, our welcome bonus, free spins offers, and tournament announcements, unless you opt out
• We rely on your gameplay data to personalize your experience and recommend games from our providers, including Pragmatic Play, Play'n GO, Hacksaw, and Evolution
• We retain records as required under our Curaçao license and applicable regulations

Legal Basis for Processing

At Slotozen Online Casino, we process your personal data based on several legal grounds. We rely on your consent when you register and accept our terms, on contractual necessity to provide our gaming services, and on our legitimate interests to prevent fraud and ensure platform security. Where applicable, we also process data to comply with our legal obligations as a licensed operator.

Target Markets and Data Handling

Our Slotozen services are available to players in Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, and Italy. We tailor our data handling practices to meet the regulatory expectations applicable in these regions, while maintaining consistent privacy standards across our entire platform.

Cookies and Tracking Technologies

We at Slotozen use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our Slotozen Online Casino website uses both session and persistent cookies. You can adjust your browser settings to refuse cookies, though this may limit certain features of our site.

Sharing Your Information

We may share your personal data with trusted third parties who support our operations. Our Slotozen Casino team works only with partners bound by confidentiality obligations.

• We share data with payment processors to facilitate deposits and withdrawals through CoinsPaid, bank transfers, and card networks
• We disclose information to identity verification providers to complete our KYC checks
• We may share data with regulatory authorities, including our Curaçao licensing body, upon lawful request
• We work with marketing partners to deliver relevant promotions, subject to your consent preferences
• We may disclose information to law enforcement where required to prevent fraud or comply with legal obligations

Data Security

Our Slotozen platform employs industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your personal information from unauthorized access, alteration, or disclosure. We continuously review our security protocols to keep pace with evolving threats. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to also safeguard your own login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory obligations. Once your account becomes inactive and retention is no longer required, our Slotozen systems will securely delete or anonymize your information.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We at Slotozen are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately

Self-Exclusion and Responsible Gaming Data

If you choose to self-exclude or set deposit limits through our responsible gaming tools, we will retain this information to ensure your request is respected across our Slotozen Online Casino platform and to prevent circumvention of restrictions.

Age Restrictions

Our services are intended exclusively for individuals of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will promptly delete any such information if discovered.

Changes to This Policy

We may update this Slotozen Online Casino Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your privacy rights, please contact our support team at support@slotozen.com. Our customer support is available 24/7 via email and LiveChat, and we support English, German, Portuguese, and Spanish.